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FAQs

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For any inquiries and feedback from customers, we will respond patiently and meticulously.

Frequently Asked Questions
  • Q. Can You Provide Free Samples?

    Yes, we'd be happy to provide free samples. Please get in touch with us to discuss your specific requirements, and we'll arrange a sample for your evaluation.

  • Q. Do You Accommodate Customization Requests?

    Yes, absolutely. We welcome customization requests and can tailor our products to meet your specific needs — including dimensions, materials, colors, and so on. Please share your requirements and our team will work with you to deliver the right solution.

  • Q. What’s Your Company Location?

    We are in Haining city, which is near Shanghai and Hangzhou. You can come by air to Hangzhou airport, and from there to our factory in only 40 minutes by car. You can also come from Shanghai Hongqiao train station to Haining Xi train station, it will take 45 minutes.

  • Q. How Many Colors/Patterns Do You Have?

    We have more than 10 thousands for customers to choose from. Meanwhile, we also welcome customers' patterns and have the ability to do color matches and obey business rules, while keeping them confidential.

  • Q. Do You Accept OEM?

    Yes, we do. We have extensive experience in OEM production and can manufacture products according to your design specifications and branding requirements. Feel free to contact us to discuss your project in detail.

  • Q. How Long Time Will You Deliver the Goods?

    Standard lead time is 15–20 business days from order confirmation. If you have specific deadline requirements, please let us know in advance and we will do our best to accommodate your schedule.

  • Q. What Payment Methods Do You Accept?

    We currently accept T/T (Telegraphic Transfer) and L/C at sight (Letter of Credit). If you have questions about payment terms or would like to discuss options, please don't hesitate to reach out to our sales team.